Aware of the importance of ensuring data confidentiality, the Berkouk company makes strong commitments to the protection of personal data.
The purpose of this personal data protection policy is to inform the Internet user of the commitments and measures taken to ensure the protection of personal data.
This privacy policy may be modified at any time. We therefore advise you to consult this page regularly to inform yourself of any changes.
Scope of These Confidentiality Rules
These Privacy Rules apply to the services, sites and mobile applications offered by Berkouk, as well as to the services offered on partner sites.
Note to visitors and users of the Sites: each Site is subject to specific Conditions of Use available on each of the Sites and which form part of this Policy. Your use of the Sites as well as the Personal Data that you agree to communicate on the Sites are subject to the provisions of this Policy and the applicable Terms of Use.
Data Controller
The person responsible for processing personal data is the Berkouk company.
Information relating to the Berkouk company is available in its legal notices.
Data Collected
The Berkouk company ensures that it only collects data strictly necessary for the purposes of the processing carried out.
The data collected by the Berkouk company is done through forms completed by the Internet user, by loading content online, by cookies, when connecting to the site, when sending an electronic message or by sending correspondence to one of the Berkouk services.
The data collected may include the following:
- Prospect / customer identification data such as Internal code, Title, Name, First name, Phone, Email;
- Data relating to the monitoring of the commercial relationship such as: telephone number to be called back, Date of call back, Product;
- Data for commercial prospecting purposes to offer a similar service on another product: Optin newsletter;
- Connection data for audience measurement statistics in order to improve our services: IP address, Cookies, Trackers (date / time / duration of visit, pages viewed), Browser type, Operating system;
- Data related to newsletter subscription: Email, Subscription date, Email reading status;
- •Data relating to contact forms and comments: Date, Message and Subject of the request;
The Berkouk company indicates to the Internet user on the collection form the data required to provide its service by affixing the following sign: “*”. In the absence of a response from the Internet user on the fields mentioned as mandatory, the latter will not be able to register and benefit from the services provided by the Berkouk company.
The Berkouk company may ask the Internet user to respond to surveys which are used for scientific and statistical purposes.
Telephone calls may be recorded with the consent of the person concerned to improve the quality of service, evaluate and train telephone advisors.
Our sites use cookies to measure the audience and to personalize the services and offers that we offer you in order to facilitate your navigation on our sites. For more information and to oppose the placement of cookies, please consult our cookie management policy.
Special Information for Parents
Our pages are not intended for children under the age of 16, and we do not knowingly collect Personal Data from children. However, Berkouk's policy is to comply with the law when it requires the authorization of a parent or guardian before collecting, using or disclosing children's Personal Data. If a parent or guardian becomes aware that their child has provided us with Personal Data without their consent, please contact us at contact[at]ikadran.com. If we become aware that a child has provided us with Personal Data, we will delete their information from our files.
Purposes of Collecting Personal Data
Treatment is necessary:
- the execution of a contract to which the data subject is a party or the execution of pre-contractual measures taken at the request of the data subject.
- as well as the legitimate interests pursued by Berkouk in improving its services and understanding user expectations, notably allowing the protection of user rights and data.
The Internet user, a natural person, is informed that the information collected is subject to computer processing intended to carry out operations relating to:
- Delivery of orders
Telephone calls may be recorded with the consent of the person concerned to improve the quality of service, evaluate and train telephone advisors.
Recipients of Personal Data
Your personal data may be disclosed to the following recipients, for the purposes set out in this Policy:
- People responsible for the marketing department, the sales department, the services responsible for handling customer relations and prospecting, administrative services, IT and technical services as well as their line managers;
- Subcontractors of the Berkouk company;
- The commercial partners of the Berkouk company authorized to carry out data processing;
- The organization in charge of managing the list of opposition to telephone canvassing;
- Administrative or judicial authorities authorized by French law.
Whenever we share your information, for example to a partner providing services on our behalf such as credit card payment or sending postal mail, we require those recipients to acknowledge our privacy and processing policies data, and adhere to their principles.
Security
Berkouk has implemented rigorous and appropriate physical, organizational, procedural, technical and personnel-related measures to ensure the security and confidentiality of personal data.
Data Transfer Outside the European Union
Certain data may be stored on servers located in the United States adhering to the EU-US Data Protection Shield (Privacy Shield).
Certain data referred to above may involve transfers of personal data to a country that is not a member of the European Economic Area, whose laws regarding the protection of personal data differ from those of the Union. European.
The country concerned has not been the subject of an adequacy decision issued by the Commission.
In this context, the Berkouk company has implemented data processing contracts based on the Standard Contractual Clauses of the European Commission.
Data Retention Period
The Berkouk company only retains personal data for the time necessary for the operations for which they were collected and in compliance with current regulations.
Customer / Prospect File Management:
The natural person is also informed that the Berkouk company will keep the data transmitted according to the criteria and recommendations of the CNIL available in its reference standards: simplified standard no. 48 And simplified standard no. 56.
- The data customer are kept for the duration of the commercial relationship, and may be kept for commercial prospecting purposes for a maximum of 3 years from the end of this commercial relationship.
- The data prospect are kept for a period of 3 years from their collection or the last contact from the prospect.
- The information stored in the users' terminal (cookies) or any other element used to identify users and allowing user traceability is kept for 12 months.
- Data relating to pieces of identity for the exercise of personal rights are kept for a maximum of 1 year. In the event of a right of opposition, this data may be archived for 3 years.
- Bank card data is not stored.
Managing the Sending of the Newsletter
Berkouk keeps the e-mail address as long as the person concerned does not unsubscribe (via the unsubscribe link integrated into the newsletters) and applies an automatic unsubscription rule in the event of not opening after 11 times or after 3 years .
Contact Form Data Management
Berkouk keeps this data for 3 years.
Awarding, Management and Execution of Insurance Contracts:
The natural person is also informed that the Berkouk company will keep the data transmitted according to the criteria and recommendations of the CNIL available in its reference standard: simplified standard no. 16.
- Data retention period when concluding a contract : The retention periods must make it possible to respect the limitation periods which result, in particular, from the insurance code and the civil code.
- Data retention period in the absence of conclusion of a contract : The data may be kept for a period of 3 years from their collection by the data controller or the last contact from the prospect.
Phone calls :
Telephone calls may be recorded with the consent of the person concerned. This data is kept for a maximum of 6 months according to the criteria and recommendations of the CNIL available in its reference standard no. 57.
Rights of the Data Subject
Right of Access, Rectification, Limitation and Erasure
In accordance with the “Informatique et Libertés” law of January 6, 1978 amended in 2004 and 2016 and the General Data Protection Regulations, any natural person has the right to:
- access to data (limited to two access requests per year and subject to proof of identity),
- rectification of data,
- to the erasure of information which concerns it under the conditions set out in article 17 of the General Data Protection Regulations,
- right to restriction of processing,
- right to define general and specific directives defining the manner in which he intends for these rights to be exercised, after his death.
Right to object
The natural person also has a right to object to the processing of their personal data, as well as a right to object to this data being used for commercial prospecting purposes.
Right to Data Portability
The person listed also has the right to portability of their data. Pursuant to Article 20 of the GDPR, the data subject has the right to receive the personal data concerning him or her that he or she has provided to the company Berkouk, in a structured, commonly used and machine-readable format, and has the right to transmit this data to another data controller without the Berkouk company to which the personal data have been communicated obstructing this.
Exercise of Rights
The person concerned can exercise these rights by contacting the Berkouk company, mentioning their surname, first name and email and providing proof of their identity, in accordance with chapter III of the General Data Protection Regulation:
- to the email address lemediterraneen45@gmail.com
Right to Submit a Complaint to the CNIL
Finally, the person concerned may, if necessary, lodge a complaint with the CNIL services (https://www.cnil.fr/fr/plaintes).
To do this, she can contact the CNIL by mail or by telephone (information available here: https://www.cnil.fr/fr/vous-souhaitez-contacter-la-cnil).
